Return and Refund Policy

Warranty

In the unlikely event your lamp should fail within it's warranty period, ProjectorLamps.Shop will happily replace it with a new one. We strive to provide the best possible products, so we take failures seriously and will endeavour to replace or refund your purchase as quickly as we can.

Returns

To provide the best possible customer service we have a no quibble returns policy. If you are not entirely happy with your projector lamp you can return it for a full refund within 30 days.

Please first contact us on (302) 6600678 or contact us here so we can help you with any issues you're having. If you let us know you want to return your product we will issue with a return reference number and further instructions.

If we determine your product is faulty we will provide a shipping label to help return it back to us.

How to ship

Once you have determined you want to return your purchase and have received your return reference number, please continue to pack up your return, taking care to ensure the following is completed.

1. If your purchase is not faulty, you need to return it to us in the same condition you received it in. This means the same packaging and with supplied accessories. Any damage to the product or it's packaging may result in a rejected return, or a restocking fee.
2. Faulty purchases should be returned in as much of the original packaging as is stll available. If the original packaging is no longer available, please use suitable packaging to ensure safe transit back to us to ensure no further damage.
3. Please do not write on or stick any labels to the product or its original packaging. This will be deemed as damage if the marking cannot be removed.
4. Once your purchase is repackaged, please pack into an additional shipping box to preserve the original packaging.
5. If you have received a pre-paid shipping label, please ensure it is used in a timely manner so not to allow it to expire or arrive back with us after your returns period has elapsed.
6. When creating you own shipping label, please include the unique returns number we've supplied is present in the return address area. This can be added within the address as you type it (address line 2 or within one of the name fields. As long as it's visible once printed). Or you can write the returns number somewhere on the label, taking care not to obscure the returns address or mark the original box.

Returns should be sent to the following address: (only with an RMA number)

Projector Lamps Shop
10685-B Hazelhurst Dr. #17809
Houston, TX 77043
USA

Timeframe to return your item

If you change your mind or your purchase is not faulty, please ensure you act swiftly so that we receive your purchase within 30 days from receipt of goods to you.

Faulty items should be returned within their warranty period which may vary. Please see below for the warranty for your specific product.

• Teklamps - 120 day warranty
• Vivid Lamps - 180 day warranty
• Other brands not mentioned above - 30 day warranty

When can you expect your refund?

We endeavour to process all refunds within 1 working day from arriving back with us. This may vary during weekends and public holidays.

Once your refund had been processed there may be a delay with your own bank or card issuer to deposit the funds into your account.

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